Career Opportunity
Java Production Support Engineer
- Client opportunity
- Software Development
- United States
- Contract-W2
- Experience: 7+ years
Posted
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About Aventiqo
Aventiqo partners with enterprises to solve complex technology challenges, modernize systems, and accelerate growth through AI, Microsoft Dynamics migration, Copilot, Agile Pods, and specialized staffing. By combining deep technical expertise with agile execution and the right talent, we help businesses innovate faster, scale with confidence, and turn technology investments into lasting business value.
Compensation
$45 – $47 per hour
The final offer depends on experience, skills and location.
Additional information
Responsibilities:
Production Support (Level 2/Level 3) - Serve as Level 2/Level 3 escalation point for production incidents, troubleshooting complex technical issues across application, database, and infrastructure layers - Diagnose root causes of production issues using logs, monitoring tools, and system diagnostics; provide timely resolution to minimize business and client impact - Collaborate with engineering, DBA, and infrastructure teams to resolve escalated incidents that require deeper technical investigation - Document incident resolutions, root cause analyses, and contribute to knowledge base/runbooks to improve future response times - Participate in on-call rotation to provide timely support for critical production issues outside business hours - Monitor system health, performance metrics, and alerts to proactively identify and address potential issues before they impact production Client Onboarding & Configuration - Lead technical setup and configuration activities for new client onboarding, ensuring systems are properly configured to meet client-specific requirements - Partner with Business Operations, Implementation, and Client Services teams to gather requirements and translate them into technical configurations - Perform data validation, testing, and quality checks during the onboarding process to ensure accuracy and readiness for go-live - Troubleshoot and resolve configuration issues during onboarding to ensure smooth, on-time client go-lives - Provide post-go-live support to address any initial production issues specific to newly onboarded clients Cross-Functional Collaboration & Communication - Communicate effectively with Business Operations, Client Implementation, and leadership regarding incident status, root cause, and resolution timelines - Work closely with development teams to escalate and track defects or enhancement requests identified during support or onboarding activities - Contribute to process improvement initiatives aimed at increasing support efficiency and reducing recurring issues - Support knowledge transfer and training for team members on new systems, tools, or client-specific configurations
Qualifications: -
Strong analytical, troubleshooting, and problem-solving skills across application, database, and infrastructure domains - Familiarity with monitoring and logging tools to diagnose production issue - Experience with Vertex, Spring or Spring Boot (REST controllers, dependency injection, and configuration) - Experience writing unit tests with JUnit and mocking with Mockito. - Familiarity with REST APIs, DBC, JPA, or Hibernate, JSON, and HTTP fundamentals. - Basic understanding of concurrency and multithreading. - Familiarity with CI/CD pipelines, Docker, or cloud platforms. - Working knowledge of SQL/database queries for data investigation and validation - Understanding of system architecture to effectively troubleshoot cross-component issues - Ability to work independently under pressure during high-severity incidents while maintaining clear communication with stakeholders
How to Apply
Interested in this opportunity? Submit your application through the form on this page with your current resume.
Our hiring process
- Meet Us Get to know Aventiqo, our technology capabilities, and the challenges we help businesses solve. Explore our culture, areas of expertise, and career opportunities to understand where your skills and ambitions could make a difference.
- Start Your Search Explore our open positions and identify opportunities aligned with your experience, interests, and career goals. Review role requirements, learn about the teams and responsibilities, and find the opportunity that best fits your aspirations.
- Apply Found a role that interests you? Submit your application through the relevant job posting and share your updated resume. Our team will review your qualifications and experience against the role requirements and contact you if your profile is selected for the next stage. If there isn't a suitable match today, we encourage you to explore future opportunities with Aventiqo.
- Interview If selected, our recruitment team will contact you to arrange an initial conversation. This is an opportunity for us to learn more about your experience and for you to understand the role and Aventiqo. Depending on the position, you may participate in multiple interview rounds involving behavioral, technical, competency-based, or case-based discussions.
- Offer & Onboard If selected, you'll receive a formal offer outlining the role and employment terms. We encourage you to review the details and raise any questions with our team. Once you accept, we'll guide you through the onboarding process, helping you understand your responsibilities, connect with your team, and prepare for your journey at Aventiqo.
The recruitment process may vary depending on the role, level of experience, and specific requirements.
Important notice
Aventiqo never asks candidates for payment, bank details or fees at any stage of hiring. Genuine emails about this role come only from an @aventiqo.com address. If something looks suspicious, contact opportunities@aventiqo.com before replying.